FAQ

All our options and services are activated directly on site, allowing you to stay in the moment, savor the atmosphere, and follow your current desires.

The system is simple and discreet: your bank pre-authorization covers these choices (wines, erotic toys and accessories…).

This way, you only choose what appeals to you, without constraint or surprise.

Our reservations are made exclusively online, on our website.

Absolutely. Discretion is one of our core values.

All personal data collected during booking is processed in accordance with GDPR and deleted or made inaccessible after use.

For payment, the name displayed on your bank statement is “SAS le puits”, corresponding to a restaurant in Annecy. Terms such as “love room” or any explicit indication never appear.

We apply a differentiated pricing policy.

Day formula: €180 for access from 12AM to 4 PM

Weekday overnight formula: €220 for access from 6 PM to 10 AM

Weekend overnight formula: €280 for access from 6 PM to 10 AM

The bank pre-authorization is linked to the reservation:

• It can only be used in case of late cancellation, in accordance with our cancellation policy.

The security deposit is linked to the stay:

• It is intended to cover any damage, theft, or breakage observed after your departure. If nothing is reported, this deposit is automatically released without any action on your part.

In both cases, it is not a payment, but a temporary hold of the amount on your card. No sum is debited without reason: everything is automatic and secure.

• Cancellation within 48 hours if the booking is scheduled more than 14 days in advance: full refund.
• Cancellation up to 7 days before the arrival date: 50% refund.
• Cancellation less than 7 days before the arrival date: no refund or rescheduling will be possible, except in cases of duly justified force majeure, in accordance with current legislation.

No, the apartment is designed to accommodate 2 adults only.

1. We will send you a unique code by email before your arrival.
2. Download the NUKI app to your phone (simple and quick).
3. Facing the lock, open the NUKI app, select the “00H01” tab, then “open door”: the lock will then automatically unlock. You can then lock it from the inside by selecting “lock door” on the app.

We do not offer a concierge service, but you will find some nearby (in the “good addresses” section).

Check-in is autonomous, from 6 PM (for an overnight stay) and from 12 PM for a day slot.

Unfortunately no, as the time before is dedicated to our cleaning team to ensure you are welcomed in the best conditions.

Unfortunately, it is not possible to bring your pets into the accommodation for obvious reasons of comfort and hygiene.

In case of a problem, a key box (containing a physical key) is located in the building’s lobby. The code will be provided to you by contacting us at this number: +33 6 32 75 02 23

Check-out is at 10 AM (for an overnight stay) and at 4 PM (for a day slot).

There is no physical key. Everything is done via the NUKI mobile app. You simply need to close the door behind you and then select “lock door” from the application.

Please leave the accommodation in a correct and clean state. A professional cleaning service then intervenes to ensure everything is impeccable for the next guests.

The accommodation is located right in the city center, near the bus/train station. The address remains confidential and will be communicated to you once your reservation is made, in the confirmation email. We are committed to preserving the intimacy of the place.

The accommodation does not have parking, but you will easily be able to park nearby: Post Office parking, Train Station parking, among others… located a few minutes’ walk away.

Yes, you will find a Monoprix a few minutes’ walk away, among others.

Yes, you will be in the heart of Annecy city center, surrounded by shops & restaurants.

No cameras are present inside or outside the accommodation.

Collected data is processed in accordance with GDPR standards. It will be deleted or made inaccessible after use, to guarantee your confidentiality.

The bed dimensions are: 1.60m x 2m

Yes, the accommodation has a smart TV, allowing you to easily access your personal accounts (Netflix, for example).

Yes, you will have at your disposal: sheets and bath towels.

No, breakfast is not included in the rental price. You will find many good addresses nearby: bakeries, brunch spots…

Yes, the accommodation is equipped with WIFI, allowing you to stay connected unlimitedly during your stay.

Absolutely, a hairdryer is available.

We provide shower gel, shampoo, conditioner, and hand soap.

Smoking is prohibited inside (the apartment contains a lot of wood and flammable elements).

No. For hygiene reasons, we have chosen not to install a jacuzzi. Our XXL shower will provide an equally pleasant, if not more so, experience…

The accommodation is not entirely soundproofed, but it benefits from excellent insulation that effectively limits noise.

No, the accommodation does not have an outdoor space. It is designed as an intimate cocoon, hidden from view.

• A tantric chair
• A spacious shower
• A welcome kit with a few surprises to awaken the senses
• A signature 00H01 game, designed to gently spice up the experience

• Each item is presented individually in a transparent box (with its price)
• The item is kept sealed in the box by a zip tie
• Once you have made your choice, simply release the item by cutting the zip tie
• This action constitutes a selection, and the item is then naturally added to your experience (price charged to your bank pre-authorization).
• You only choose what appeals to you, at your own pace, according to your desires…
• Everything is an invitation. Nothing is an obligation.

• Bottle of wine / Bottle of champagne:

Erotic accessories:

Yes, we have developed a signature olfactory ambiance, halfway between sensuality and comfort.

You can bring your own toys, but we provide items that can be unlocked on site (see “naughty items” section).

Yes

When confirming your reservation, you can enter the unique code on your gift voucher. The associated amount will be automatically deducted at the time of payment.

Unfortunately no, except in exceptional cases (in which case, please do not hesitate to contact us by email to discuss your situation).

1 year.

Yes, of course.

Yes, it is #00h01.

• Firefighters: 18
• Police / Gendarmerie: 17
• SAMU / Medical emergencies: 15

• Dedicated emergency number: +33 6 32 75 02 23
• This number is reserved for technical incidents or problems related to the accommodation (access, lock, electricity, etc.).
• We ask that you only contact this number in case of real necessity, to ensure the fluidity and discretion of your experience.